HKCREATE

FAQS

How do I book my session with you? Go ahead and fill out our contact form with all the necessary information. Once we have set a date that works for you, a non-refundable booking fee is required upon booking your session. Once we receive the non-refundable booking fee, your session date is secured. The remaining balance  is due the day of your session. (We accept Checks, Cash, or VENMO)

What if I need to reschedule or cancel my session? Please give us a 24 hour notice before cancelling. All booking fees are non-refundable and do not apply for a rescheduled date.

What if there are poor weather conditions on the day of my photoshoot? Will I get a refund of my booking fee? As Bay Area Natives, we know that California can have fickle weather at the drop of a hat! Whether (pun intended) rain or poor air quality due to fires, we want you to have the best experience and lighting for your photos. We will offer an additional date to reschedule your shoot and apply your previously paid booking fee to the new rescheduled session.

When is the best time of day for an outdoor photoshoot? We absolutely LOVE golden hour which is 1 hour before the sun sets. Golden hour provides the best light for skin tones with soft, glowy light creating magical results! If you need to have an earlier session, we find a location that provides the best area for light and airy photos.

What should I wear for my photoshoot? We love helping out with outfits! We give suggestions and ideas for color schemes to create timeless photos. Send us your ideas and we can work with you to create the perfect look for you! Click here for some great styling tips!

Do you photograph pets? Yes! We love fur-babies and know they are a special part of your family! 

When will I receive my images? It takes up to 2 weeks for us to edit your images after your session. An additional fee will be applied for faster turnaround if requested.

How do I receive my images? We send a digital link to your email with your fully edited, high resolution, downloadable digital images. It's very convenient to download to your device! 

Do you travel for sessions outside of the Bay Area? There is a travel fee for any sessions or events outside of our travel radius. 

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2020 HK CREATE  | PHOTOGRAPHY | GRAPHIC DESIGN